Return Policy for Items Purchased Online

To return items purchased on the Naveles Online Store, you may either bring the item to the Naveles Warehouse or you can return it by mail. However, to return items that were delivered,  as an oversized item via a common carrier, please call (305) 635-6044

Return Period

Return your item anytime from the date you received your item(s) within the time frame below:

•  5 days for all products (Products must be sealed in original packaging)
• Special Order Items are not returnable

Non-Returnable Items

Some items are not able to be returned including:

• Labor, delivery and/or completed installation services
• Items that have been damaged through customer use or abused
• Custom orders designed specifically for the customer

Items That Are Defective, Damaged in Shipping, or Incorrect

If you return an item that is defective or is not the item you ordered you will receive a credit. You may then choose to purchase a replacement item in the store or online. Items damaged during shipping please note the damage on the Bill of Lading and reject the shipment. If you accept damaged merchandise from a freight carrier then you will need to file a claim with that carrier for the replacement item. Naveles will provide any assistance you may need in filing a claim provided the grace period for filing has not expired.  Export customers will be responsible for freight claims with their forwarder for all materials.

Exchanges

Naveles is not able to exchange items purchased online at this time. However, if you bring the item to the Naveles Warehouse or mail it to our location, we can refund the amount of your purchase which can then be applied to another purchase less the shipping costs.

Restocking Fee

A restocking fee is applicable in some product categories, unless the item is defective, or the fee is prohibited by law. The restocking fee charges are:

• 15% for Opened Box Items
• 10% for Items Stocked At The Naveles Warehouse

Missing Item or Damaged Product Fee

If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.

Naveles Discretion

Naveles reserves the right to deny any return. Additional exclusions may apply.

Naveles Warehouse

Policies of Naveles may vary from our Naveles Online Store policies.